On this page to the right you will find links to LineupNX
resources that you might find useful, including video tutorials and links to downloads
of key LineupNX documentation.
Direct client supportSupport via e-mail, telephone, "remote control" (Webex, Google Remote), or Skype is available to registered users. You will need your software serial number to verify your identity. The serial number can be found on the Help | About screen. It is displayed in the lower right below the [OK]button. We can also provide training to your staff.
Remote Control helpWe can look at your setup and take control of one of your computers to demonstrate with you key LineupNX features. We can also examine your system and adjust parameters for you. If you need this kind of help,you will have to have the Google Chrome browser with the Google Remote Desktop plugin installed on your computer. You then send us a special access code that will let us take control of your desktop via Chrome.
TrainingWe can provide online training sessions from our HQ to your production site using Cisco Webex and/or Chrome Remote Desktop. We can also send one of our staff to your location to handle installation and initial training.
Upgrade policyWe provide upgrades for free for two full years from the time you purchase your LineupNX license. Upgrades are released when we add significant functionality to LineupNX. We encourage our users to suggest new features and improvements and do our best to incorporate our user's ideas into upgrade releases.
We also provide free maintenance releases and patches to fix bugs as long as you own one of our products. Since each licensee is unique, we compile our patches and fixes based on the specific installation.
LineupNX checks for updates each time the Administrator logs in and will indicate that an update is available by placing an icon on the main tool bar
Frequently asked questions (FAQ)
Here are some of the most common questions potential users have asked about LineupNX with links to answers.
- How is LineupNX priced and licensed? [ANSWER]
- Do you have a demo we could try?
- What if we need to expand our number of licensed workstations? [ANSWER]
- How do we get the license keys? [ANSWER]
- Do we need a working internet connection to run
- Do I need to buy a separate teleprompter or auto-cue package from a third party provider? [ANSWER]
- Will LineupNX communicate with my character generator or playout system? [ANSWER]
- Does LineupNX support foreign languages and complex
fonts like Chinese? [ANSWER]
- What operating systems has LineupNX been tested on? [ANSWER]
- Can I run LineupNX on a Macintosh computer? [ANSWER]
- What are the minimum computer and network requirements for running LineupNX? [ANSWER]
- Does LineupNX support the Media Object Server protocol(MOS)? [ANSWER]
The best part
LineupNX only cares about the number of simultaneous users on the network at any given time. That means
- The license is portable. For example one of our smaller users bought a total of 3 licenses. The newsroom used them up until air time and then two of the newsroom computers were logged off so the teleprompter and timing computers could run LineupNX in the control room.
- You may have as many stand-alone (off the network) installations as you like. That means reporters can work off-line and then link their material to the rundown when they are ready.
- There are no maintenance fees or annual subscriptions.
You only pay once.
PowerPoint presentation we have on the web site and go through the tutorial videos.
The only time LineupNX requires an internet connection at all is for the demo we provide. That is strictly for us to verify your login. The fully-licensed version does not need to verify.
No you don't need a separate prompter software package. Many of our customers are surprised at how capable our built-in prompter software is.
Of course you will need some hardware that can be fed from
either a composite, VGA or HDMI output from a dedicated
workstation running LineupNX. If you do already have a
teleprompter package you may continue to use it with
LineupNX via the "save to Rich Text Format" feature of the
program. But frankly, most users prefer our dedicated
prompter that reacts quickly to rundown story changes.
LineupNX can produce a CG content list in text format that saves CG operators time. We are currently in negotiations with a major CG vender to incorporate a direct communications link between LineupNX and their product. Watch this space.
It will also produce playlists in m3u format.
We offer some support and are working to make it better. Currently the interface itself is only in English. We have translations to French and some other major languages in process (but so far only those using the Latin character set).
- LineupNX is fully compatible with fonts that are mapped
directly to the ASCII character set even if they are not
Latin characters. Examples of such fonts include the
Bengali font called SutonnyMJ and the Tamil font called
TAMLKamban. There are other similarly mapped character
sets available in other languages, mostly from south- and
- LineupNX has limited support for other complex fonts that permit writing prompter copy with those fonts (even right-to-left languages like Arabic) and exporting them to RTF file format for use with a third party prompter. We are currently working to get these fonts to work with the LineupNX prompter but not yet.
- Windows XP -- service pack 2 and up
- Windows 7, Windows 8, Windows 8.1 and Windows 10
There are three ways to run LineupNX on a Mac.
- The most native way (not yet tested by Baobab) is to
install a version of Wine for the Mac. Wine is a set of
Mac implementations of Windows operating system functions.
Wine is open source and free. There is a product called
'CrossOver Mac' available for a fee from CodeWeavers,
the same company that produces Wine. We expect similar
limitations to those we found when we ran LineupNX in Wine
on a Linux computer system (see below). We don't think
LineupNX 2.5 will run well this way.
- The second way is to install a Windows virtual machine on the Mac and install LineupNX to run on the virtual machine (requires a Windows XP license).
- The third way is to create a dual boot Mac with Windows XP as a second installed operating system (requires a Windows XP license).
Currently LineupNX does NOT support the MOS protocol.
The MOS protocol has been developed by several large television equipment and software vendors. It lets Newsroom computer systems communicate directly with devices like character generators, still stores, media servers and teleprompters. We had taken a decision not to implement the protocol, believing that most of our customers would not need it but recently we have had several inquiries form both integrators and potential customers about MOS support. We will look into MOS support in a future release.